The Greatest Conflict Management Tool

Setting People Up for Success

Think about the best or most favorite job you have ever had.  Now, also think about the worst or least favorite job you

Introducing Mandt 3.0: A New Era in Training

We’re thrilled to announce that in January 2025, The Mandt System will launch Mandt 3.0, a monumental leap forward in our

The Evolution of The Mandt Program

The Mandt System gathered in Chicago during the first week of September for the debut of Mandt 3.0, in preparation for the

New Language Ideas – ‘Mandt-fluencer’

I’ve slowly (okay, maybe not so slowly since it’s been happening over the last twenty years or so) been coming to grips with

De-escalation, Self Regulation & Co-Regulation

The Mandt System focuses on using prevention and de-escalation to minimize workplace violence. Prevention is best achieved

Flexible & Adaptable

Continuing with the theme of last month’s blog about change, as we have been developing the new 3.0 curriculum, I have been

Leading Change…

“Change before you have to.”  Jack Welch, former CEO of General Electric “Change is the law of life.  And

The foundation of the Mandt System is built on the principle that all human beings should be treated with dignity and respect,

Listening to our Partners

One of the cornerstones of The Mandt System philosophy is the idea that behavior does not happen in isolation.  We build

Increasing Our Empathy…

Have you ever wondered why empathy is so important? Empathy is one of the best ways we can understand and relate to other

Humanity in Face of Cruelty

In 1974, Marina Abromovic displayed a powerful piece of performance art entitled “Rhythm 0” (Abramović, 2006). She placed

Now You See It…

The Mandt System is pleased to be introducing an exciting new tool to bring technical curriculum review and reinforcement out of

Good Rules for Holidays & Everyday…

Always treat people with dignity and respect.  Build people up.  These are not just interesting ideas we talk about in

Restraint Reduction – What’s in a Name?

The use of ‘Restraint Reduction’ and ‘Reducing Restrictive Practices’ language and terminology has become common in our

What’s in your cup?

Imagine you are standing somewhere with a cup of good, hot coffee (or your favorite beverage).  You are about to begin to

Tips To Improve Relationships

At The Mandt System we divide our training into different sections. Regardless of the level of training you receive, our most

Understanding Cognitive Diversity in Conflict Resolution

Cognitive diversity has a positive impact on performance of an organization (Tegarden, et al., 2007).  However, cognitive

Backing Up The Trailer

I don’t often pull a trailer with my vehicle and until this past week it had been more than 10 years since I had done so.

Can Artificial Intelligence Make You Feel Safe?

We have been listening to the commotion and breathless hyperbole around Artificial Intelligence (AI), finding ourselves asking

Know What You Don’t Know…

A question we often hear at The Mandt System: Will your program be effective with the people we serve in our school,

Time is of the Essence

Last October, members of the Mandt Leadership traveled to Manchester, United Kingdom, to spend some time with members of our UK

Promoting a Safe & Inclusive Learning Environment

We talk a lot about how to create safe places for the people we serve, but I also want us to consider how to create those safe

Bridging Strategies & Tactics…

In order to create cultures of respectful conflict resolution, organizations and individuals will need to consider both

Time & Distance

I was recently reading an interview with a police chief about training his department had been providing to officers to help

Best Gift?

We are in the midst of the holiday season for 2022, nearing the end of the year, and people are beginning to look ahead to

Commitment to Efficiency and Flexibility

This week many of the Mandt System Faculty team will be meeting in Chicago to catch up, refresh Instructional skills and plan

Kids These Days…

Kids these days!  How often have you ever heard or said that comment?  Every generation I believe looks at

Trauma Informed Training for Schools

The Mandt System’s RCT (Relational/Conceptual/Technical) level training includes eLearning that focuses on trauma (Chapter 4)

Understanding Human Needs

In order to understand the management and resolution of human conflict, one must first understand human needs. Any de-escalation

Being ‘Right’ or Being Effective?

In almost every instructor level workshop I teach, I am asked the question about how to respond to staff who are resistant to

Understanding the ‘Why’ of the Mandt System

Over the past few years many of you will have become aware of Simon Sinek and his book or the TED Talk “Start with Why”

Best Offense is a Good Defense

Any sports fan has heard that the best offense is a good defense.  In fact, most professional sports analyst will tell

Conflict Resolution in the Digital Age

I love to debate.  It’s a bit of a sport to me. I’m always respectful, whether online, or in face to face interactions.

Team Centered Approach

The Mandt System is a team centered approach to de-escalation training with the ultimate goal being to reduce the potential of

Coping Skills

Making changes is hard, especially when those changes involve behaviors that have been used over a long period of time to cope

Conflict Resolution Activity

People are always looking for games or activities to help them with their conflict resolution skills.  This one is simple,

Why Does Approach Matter?

When we talk about The Mandt System de-escalation training program we will often describe it as a ‘person centered, trauma

Location, Location, Location….

There is a saying in real estate that it is all about location, location, location.  Though this is very true, it does

Trauma Informed Training

Building out from my blog of August this year, I wanted to share that The Mandt System in Chapter 4 focuses on trauma informed

Restorative Regeneration

In order to move forward, we must first often look back. Understanding where we’re coming from is a crucial part of developing

Time & Culture

Adjusting to a different culture can be hard. When I was in college, I spent a semester in Central America doing language and

Increase (+), Reduce (-)

I recently was wrapping up a vacation after a work trip to Australia.  I was driving from Sydney up to Brisbane to catch a

The Primary Color Approach to Creating Safer Workplaces

We here at The Mandt System are often asked to describe our program approach and how it can or should be used by practitioners

Trauma Informed Schools

In a 2016 National Survey of Children’s Health (NSCH), data showed that one in five children in the United States have had two

Trauma Informed Support & PBS

I’m writing this blog to really encourage all of our Instructors to consider completing the eLearning centered around The

Conflict Resolution, Healthy Relationships, and Independence

Helping people to be as independent as possible is often one of the primary missions of various human service organizations.

Independence of Isolation

I was watching a video recently where the speaker was sharing about an individual who had grown up in an institution and because

Creating Positive, Healthy Workplace Culture

I have found myself talking more about what I do for work lately.  Between getting everything ready for my trip to

What will you celebrate on 4th July?

So as a Brit, my colleagues often ask if my family and I celebrate the 4th of July.  I usually make some joke

Crisis Prevention – Do’s & Don’ts

Recently I had the privilege of hanging out with some veterans at a cigar lounge while I was traveling.  Men and women who

Dignity & Respect

Many of us that work for The Mandt System travel a great deal for our job. For the most part, this is an aspect of the job that

De-escalation Training and Strategic/Tactical Safety Planning

Creating the safest possible work environment requires a good deal of planning.  This planning process requires strategic

Pain & 4 Walls of the House

Over the past few months, I have been experiencing what for me is the most intense physical pain I can remember. Reflecting on

PBIS & Violence in the Workplace

In The Mandt System we use Positive Behavior Supports and Interventions (PBIS) as a means to decrease violence in the

Kleenex, Hoover & Xerox!

What do Kleenex, Hoover & Xerox all share? There are times when a particular brand become so synonymous with the product

Positive Behavior Support – More Than Reinforcement

Recently in a talk I was having with some colleagues we were discussing the topic of social skills training and some of the

De-Escalation Training – It’s A Game Changer!

It’s always interesting to meet new Instructors that believe the training they are about to receive is very specific to

Creating A Safer Workplace

Australian criminologist John Braithwaite once wrote, “crime hurts, so justice should heal” (2004).  This is a great

Using Humor

I have recently found myself observing a situation between two friends where one of them uses a lot of humor in his

Positive Behavior Supports

I had one of those nightmare events for a trainer this past week, I lost my voice.  Thanks to the Massachusetts pollen, my

What About After Class?

Even after 47 years in the Learning & Development industry it is unusual for an organization using the Mandt System

Creating Engagement Through Positive Behavior Support

A while back I was talking to a friend who I have great respect for, and he mentioned a book that he felt I would

De-escalation Training Through Positive Relationships

There are so, so many people who believe that training they receive from The Mandt System will be some sort of magical answer to

Conflict Resolution and the Four Virtues of Stoicism

At the Mandt System, we believe that healthy conflict resolution grows from healthy relationships, values, and attitudes.  Our

Positive Behavior Support for Ourselves

Since our workshop locations repeat every two years, I recently taught the last instructor workshop that I taught before COVID

Violence in the Workplace

People are always looking for ways to decrease violence in the workplace.  Another way to think about that is how can we

Dignity & Respect

This past week I had a mechanic friend show me the correct way to use a 'Torque Wrench'. For those that don't know, a torque

Positive Behavior Support – Forgiveness Matters

On Thursday February the 10th 500,000 people convicted of low-level, not violent crimes in Utah had their records expunged

Conflict Resolution Techniques

One of the most significant challenges that people face in their work is managing conflict, which is not surprising considering

Healthy Conflict Resolution in the Workplace Begins with Ethical Leadership

One of the central tasks of leadership in an organization is to set the tone for how conflict will be managed.  A culture of

Every Interaction Matters…

I was reading an article entitled, 'Positive Childhood Experiences May Buffer Against Health Effects Of Adverse Ones',

Creating A Safer Workplace

Who wouldn’t like to work in a safer workplace?  No matter what your current position or employer, imagine feeling safer

Relational Limp Mode…

The holiday season can put significant stress on our relationships with the throwing together of people, emotions, food and

Positive Behavior Support Takes a Village

Over the years I have written about my son Tyler and being a parent of a child with unique needs.  Many of the things

Difficult Questions…

I am often confronted by participants in Mandt System workshops with difficult questions and situations regarding a person

Using 2 Languages…

De-escalation training and Positive Behavior Support in everyday life The philosophy of The Mandt System since 1975 has been

Relational Rebar

Over the summer and Autumn this past year, my colleague Tim and I have both had new driveways poured and have shared and

Four Cigars…

Much of my adult life I had smoked cigarettes.  I truly enjoyed smoking but knew I needed to stop due to the health

What we do…

Occasionally It’s useful to revisit the core purpose of our program. First and foremost, the Mandt System is a course in

9 Chapters… 1 Mission

For those of you who have been long-time Instructors of The Mandt System program, you are well aware of all the topics that are

On Being Thankful…

My wife recently taught her first Mandt System De-escalation Training workshop at the school where she works and asked me to

Mandt is Universal

We just got a new puppy in our house, an eight week old cocker spaniel we have named Hattie.  Since it has been 15 years

Scenario Based Training

At the Mandt System, we believe that staff members have the right to a safe workplace.  We also believe that all

Relationally Craving…

I was recently talking to a friend of mine in education and in the conversation, she made the following comment: “It’s like

Conflict Happens…

Has anyone seen those super cute onesies that have “Spit Happens” across the front? So cute! Well, maybe another slogan

Relationship In-Action

I have a neighbor who recently experienced the unexpected loss of a friend.  Her reaction to this loss struck me as

Family Reunion

This past week The Mandt System faculty and leadership met together in Chicago to review the updates to the curriculum that we

Setting People Up For Success

Think about the best or most favorite job you have ever had.  Now, also think about the worst or least favorite job you

Travel Pro’s Getting it Right

Have any of you been hearing about the significant upswing in “unruly” passengers aboard airplanes? I’ve read varying

Time

Much has been written over the centuries about time.  Time impacts all things alive or dead.  Song writers

Starting The New Season

So for many of us this this past week and the coming week see our Kids returning to school and college, and marks the transition

Telling The Story of Conflict

Throughout much of human history, storytelling has been one of the primary methods for passing information from generation to

When Everyone Accommodates

I am spending this week on vacation with my wife’s family. While I do enjoy interacting with them, the one thing I find the

Bullies in The Workplace

If you do much research at all you will find that one of the main causes of conflict in the workplace is bullying.  We have

When You Are Not The GOAT

This week, if you follow the Olympics or not, you have seen numerous articles discussing Simone Biles decision to drop out of

3 Tips to Counterbalance ‘Sunken Cost Fallacy’

The Oxford Dictionary defines sunken-cost fallacy as ‘the phenomenon whereby a person is reluctant to abandon a strategy or

Elements of Positive Behavior Support

At The Mandt System, we strive to offer a holistic approach to supporting people, whether they be adults or children. Our

The Third Side

The Mandt System teaches strategies for resolving conflict utilizing positive behavior interventions and supports within the

The Perfect Student

What does the perfect elementary school student look like? This was a question posed by a new instructor during the teach back

Choosing Your Weather Pattern

In Chapter 1 of the Mandt System we discuss information from Hiam Ginott and how it is our personal approach that creates the

Effective Parenting Requires Healthy Communication

As parents of three teenage and young adult children my partner and I have naively believed we have got the parental consistency

Begin With The End in Mind

I recently was talking with a co-worker of mine about a meeting we had recently attended.  He referred to my ability

Teaching While at Baseline…

My Godson, Elijah, is totally adorable.  I mean, TOTALLY ADORABLE. This past weekend I was visiting Elijah’s family in

Remembering Those Who Served…

My grandfather served his country in the United States Navy on a Destroyer in the Pacific ocean during WW2.  He survived a

Mandt System Certification Anniversary

One comment I hear frequently as I teach instructor level workshops is, “I wish I would have had this de-escalation training

Competition for the Greater Good…

How much workplace conflict arises from issues at the team level?  When people talk about how to handle conflict in the

Why Language Matters

About 25 years ago the National Charity I worked with was approached to take over a smaller non profit that had run into

Positive Behavior Support & Workplace Conflict

Often when we are dealing with difficult behavior it has nothing to do with the people who are in care but rather with each

When Things Derail, Tips for Staying on Track

Have you ever had one of those really challenging workshops? You know the ones...the ones where everything that could go wrong,

Salamanders & Lizards

When I was about ten years old I spent a lot of time in the woods.  I was fascinated by the wonders of nature and had a

Keeping A Positive Attitude

Have you ever seen a particular meeting, event, or assignment on your schedule and started thinking of ways that you can get out

Refining Our RADAR

In Mandt we talk about using our RADAR to be aware of what is going on around us.  The first R in our RADAR stands for

Reinventing for New Times

This past week was the one year anniversary of the Covid19 pandemic initial impacting on the Mandt System programme of classes

Give a Smile

This week marks the one-year anniversary of the start to locking things down to stop the spread of COVID-19.  As I sat

Optimism for Summer…

I just read that people who have received their full Covid-19 vaccinations may possibly plan small gatherings for the

Hierarchy, Status, & Aggression…

Human beings rely on group cooperation extensively as a means for survival.  Whenever groups form, whether formal or

On The Road Again…

I never imagined when I started my first part time position as a direct support professional in 1993 that I would still be

Seek Out the Positives…

The pandemic seems to be affecting many people negatively.  Many of us are expecting the worst, whether we expect the worst

Life’s Rituals, Taken Online

This past week, my family and I experienced our first virtual cremation service following the death of my mother-in-law a few

Tough Times, Good People…

Several years ago, when we received my son Tyler’s diagnosis for fragile x syndrome, we reached out to the National Fragile X

Approaching Valentines…

According to history.com, Valentine’s Day is a holiday celebrated each year on February 14 by the exchange of cards, flowers,

Intrinsic Motivation

In the Mandt System we begin our discussion of human motivation through the lens of Abraham Maslow’s hierarchy of needs

Failure to Communicate

Martin Luther King Jr. is quoted as saying, “People fail to get along because they fear each other; they fear each other

Healthy Values

On a recent airplane ride I resumed listening to an audiobook I had started a while back. While some may find the title of the

New Year, New Thinking?

At the Mandt System we had our last ‘All Company’ meeting the week of Thanksgiving and our theme for that meeting was

Healthy Aging

In 1938, George Vaillant began the Grant Study, a longitudinal study of adult development that would last more than 75

Frustration in Communication

We all at one point or another have become frustrated while communicating.  It’s one of the most common human

Filling the Gap

“Between stimulus and response there is a space.  In that space is our power to choose our response.  In our

Aligning Passion and Purpose

On October 1, 2020 I celebrated the completion of my 19th year and the beginning of my 20th year with The Mandt System. What a

Maslow & Bloom

A phrase that seems to be making its way around education circles is “Maslow before Bloom”.  Maslow’s Hierarchy is a

Positive Acts of Trolling…

Is it still ‘Trolling’ if the anonymously posted comments are positive?  In the current climate of turmoil,

Close Enough to Count

There is a statement I have heard all of my life that goes “close only counts in horseshoes and hand

Investigating Behavior…

Reductionist explanations are often used to rationalize why a person behaves the way that they do.  “They’re just doing

A Behavior Plan for Your Staff

I recently saw a meme of an individual with a disability carrying a huge stack of papers that read, “If my staff had behavior

Difficult Conversations

2020 has been a strange year so far.  The Covid 19 pandemic and high profile events of excessive force and systemic racism

ALL People

If you follow The Mandt System at all, you know the underlying philosophy of the program is “All people have the right to be

There’s No Such Thing as “Sheeple”

Human beings are a social species.  We are not the strongest or fastest creatures in the animal kingdom.  What puts us

Unfollow, Don’t Unfriend (reprise)

I have seen several friends on Facebook expressing feelings of guilt for unfriending or unfollowing family members this

Had an off day?

Sooner or later, if you work in the training profession ,or any profession, really; you will inevitably experience an off