Understanding and Measuring the Impact of Implementing The Mandt System.
When the Wisconsin Department of Juvenile Corrections transitioned to The Mandt System—marking a significant philosophical shift in managing challenging behaviors—we recognized the potential for resistance and conflict. To ensure a smooth transition, we adopted a top-down approach, beginning with management training through the Mandt System’s Corporate Culture Change workshop. This foundational step helped establish a strong treatment-oriented model.
A critical component of our adoption was a structured implementation plan with a clear timeline, outlining both the “how” and “why” of the process. Once leadership approved the plan, we launched a comprehensive training initiative. A dedicated team was trained to lead the cultural shift, proactively addressing potential barriers and reinforcing the importance of staff commitment to the new system. Recognizing that meaningful change takes time, we prioritized fostering a supportive and respectful environment.
After the first year of implementation, we established a quality assurance team to collect and analyze data. Using the National Institute of Corrections model, we measured key indicators, including youth and staff injuries, as well as the frequency and duration of restraints. The results demonstrated a clear positive impact—showing reductions in incidents, restraints, injuries, and overall youth confinement.
Beyond these measurable outcomes, we also sought to assess the impact on organizational culture and staff-youth relationships. By analyzing Performance-Based Systems data from staff surveys, we observed encouraging trends that further validated our progress.
Understanding and measuring the impact of implementing The Mandt System has been essential in ensuring we provide the most humane and effective services for the youth in our care. This ongoing process of evaluation will continue indefinitely, reinforcing our commitment to continuous improvement and excellence.
Guest blog written by Kyle Hoff, Compliance & Quality Improvement Manager, Wisconsin Division of Juvenile Corrections
